Faqs

If your purchase is faulty, damaged, incorrectly described or breaches a consumer guarantee, we will be happy to provide you with either a refund or exchange upon presentation of your proof of purchase. If this purchase incurred a delivery fee, we will also cover the cost of the delivery fee for the return of the Goods back to us. The refund will be processed with via same method of payment as the original transaction.

If you've encountered an issue with a purchase you've made online or over the phone, please call our Customer Care team on 1300 656 644

This is information is also available in our terms and conditions.

If you have changed your mind after purchasing a product/s from us we will be unable to offer a refund or exchange for these goods if they have left our premises.

We accept payments using Mastercard, Visa, American Express, Coles MasterCard and PayPal. Unfortunately we do not accept Cheques, Money Orders, Gift Cards or "Buy Now, Pay Later" services such as AfterPay.

Unfortunately we do not accept AfterPay, zipPay or similar ‘buy now, pay later’ digital payment services. This also includes single-use digital cards created through one of these services. Our current payment options are listed above.

Yes, it is a legal requirement that your identification is checked.​

We regularly send out great offers via email. From time to time we may phone you about great deals also.

To make sure you find out about the latest special Liquor Connection offers you can Register for a Corporate Account online.

Corporate accounts require that you contact us in writing via sales@liquorconnection.com.au to advise of any changes to your corporate account. We will then update the changes on your behalf.

The quickest way to solve any log in issues is to reset your password. ​

To reset your password, click 'I forgot my password' on the log in screen, enter the email address linked to your account, and click ‘Reset password’. This will send an automatically generated temporary password to your email address. You can use this temporary password to log in and set a new password. Make sure to set a new password that you’ll remember, as your temporary password will expire.

​If you’ve requested a temporary password but you haven’t received an email from us to your inbox or spam folders, you may have a different email address linked to your account.

​If you’re having trouble signing in with your temporary password: ​

• Please make sure you’re always using the most recent temporary password emailed to you.​
• If your temporary password has expired, or you need a new one, you can reset your password again.
• You can try both manually typing your temporary password, and copying and pasting your temporary password.
• ​Make sure that you’re not typing or pasting any extra characters along with your temporary password.
• You may find it easier to sign in using a desktop computer.​​

If you need any help signing in or locating your account, please give our friendly Customer Care team a call on 1300 656 644, Monday to Friday 8:00 am - 6:00 pm AEST.

You can change your password through your account online.​

After logging in:

• Click on the 'My account' in the side menu (or click here).
• Once you are in the 'My Details' section, you’ll find the option to update your password at the bottom of the page.​
• Enter your current password, and then enter a new password. Your new password will need to contain at least one uppercase letter, lowercase letter, number, and special character (#$@!%*?&), and be between 8 - 20 characters long in total. You don’t need to enter any other account details to change your password.
• After you've entered all the required details, scroll down and click 'Update my Details'.

Please note that if you’re setting a new password after resetting your password, your current password will be the temporary password sent to you by email.

Looking for the perfect gift? Liquor Connection has you covered! Our offering now provides tailored alcoholic gifting options to suit all your business needs. Submit our 'Gifting Enquiry Form' and the team will respond with great gifting offers catered to your gifting preferences and budgets

Liquor Connection is dedicated to the safety and wellbeing of our customers and aims to promote the responsible consumption of alcohol. By excluding yourself from Liquor Connection services you will no longer be able to place orders on the Liquorland, First Choice Liquor Market, Vintage Cellars, Liquor Connection and Coles Online websites.

To voluntarily exclude yourself please email the following details to:sales@liquorconnection.com.au

• First Name
• Last Name
• Email address
• Mobile Number

If you or someone you know are struggling with the consumption of alcohol you can find support services here